These Terms & Conditions (“Terms”) apply to all online purchases made by customers of Gidea Park Florist through our website. By placing an order for flower delivery within Gidea Park and the surrounding areas, you confirm your acceptance of these Terms. Please read them carefully. In case of any queries, review this agreement before placing your order. We reserve the right to amend these Terms from time to time. The version displayed on our website at the time your purchase is made will apply to your transaction.
You can place an order for online flower delivery to Gidea Park and nearby locations by selecting your desired products, customising bouquets as permitted, and proceeding to checkout. All orders are subject to availability and our acceptance.
Once you submit your order, you will receive an order acknowledgement email summarising your selection and confirming the transaction. This email is for acknowledgement only, does not constitute acceptance of your order, and does not form a contract between us. Acceptance and completion of your order occurs when we dispatch the flowers and send you a dispatch confirmation email.
We may refuse any order at our discretion, for example, if we are unable to supply your chosen flowers, should there be limitations on delivery to your area, or if payment is not successfully processed. In such cases, we will notify you and issue a full refund if any payment has been received.
Occasionally, flower varieties, colours, containers, or packaging displayed on our website may be unavailable due to seasonal differences, supply issues, or other unforeseen events. Where this occurs, we reserve the right to make suitable substitutions with flowers and products of equivalent value and quality. We aim to maintain the overall style and theme of your original selection.
We provide same-day and next-day flower delivery services across Gidea Park and the surrounding areas, subject to our delivery schedule and cut-off times. Our website will provide applicable delivery options and associated costs for your order. Delivery dates are estimates only and, while we strive to deliver as scheduled, delays may occur due to matters outside our reasonable control.
It is your responsibility to ensure that the recipient’s delivery address and contact information are accurate and complete. If nobody is present at the delivery location and we are unable to leave the flowers in a safe place, we may contact the recipient or customer to arrange redelivery or collection, which may result in additional charges or delayed delivery.
Online payment for your order is required at the time of purchase. We accept a range of payment methods such as credit cards, debit cards, and other payment options as displayed during checkout. All transactions are processed securely, and your card will be charged upon checkout completion.
Your order will not be processed or dispatched until full payment has been received and cleared. If your payment is declined or fails, your order will not be accepted or delivered. Prices for our flower arrangements and products include applicable VAT and are quoted in British Pounds (GBP).
You may request changes or cancel your order provided that the request is made before the order has been processed and dispatched. For same-day delivery orders, changes or cancellations must be requested as early as possible after placing the order. After dispatch, amendments or cancellations are not possible due to the perishable nature of our products.
To amend or cancel an order, contact us using the details provided on our website. If your amendment or cancellation is approved, a refund will be issued to the original payment method. Refunds may take several business days to appear, depending on your bank or card provider.
Due to the perishable nature of flowers and plants, returns are generally not accepted unless your order is incorrect, arrives in poor condition, or is not as described. If you are dissatisfied with the quality or accuracy of your order, please notify us as soon as possible after delivery. We may ask for photographic evidence to support any claims regarding damages or inaccuracies.
If your claim is validated, we will offer a suitable resolution, which may include a replacement, partial or full refund, or other remedial measure at our discretion. This does not affect your statutory rights as a consumer.
We aim to provide accurate descriptions and images of all flower arrangements, products, and gifts on our website. Please note, however, that flowers are natural products and minor variations in appearance, size, or colour can occur. Images are for illustrative purposes only and some products may vary from those depicted due to supplier circumstances, seasonal availability, or necessary substitutions.
By placing an order, you warrant that the information you provide is complete and accurate. You agree not to transmit offensive, unlawful, or inappropriate messages with your order. We reserve the right to reject orders containing messages deemed unsuitable.
Please ensure the flowers or plants are cared for according to supplied instructions to maintain freshness and quality. We are not liable for any deterioration of flowers due to improper handling or storage after delivery.
We are committed to ensuring your order is delivered as specified to the highest standards possible. However, our liability is limited to the value of goods ordered. We do not accept responsibility for indirect, consequential, or special losses, including (but not limited to) loss of profits, emotional distress, or missed events.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law. Our liability to you in respect of any order shall not exceed the value of the products supplied, including any delivery charges paid.
We will not be liable or responsible for any failure to deliver, or delay in performance of, any of our obligations that is caused by events outside our reasonable control. Such events include, but are not limited to: acts of God, natural disasters, epidemics, strikes, accidents, civil disturbances, or failures of suppliers or carriers.
All content on our website, including images, designs, texts, logos, and trademarks, is the property of Gidea Park Florist or our licensors, and is protected by intellectual property laws. You may not copy, reproduce, or otherwise use any content from our site for commercial purposes without our prior written consent.
Your personal information will be handled in accordance with our Privacy Policy and current UK data protection legislation. We only use your details for processing orders, delivering products, customer service, and marketing communications where you have provided consent.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision in these Terms is found to be invalid or unenforceable by a court, all other provisions shall continue to be valid and enforceable.
The headings in these Terms are included for clarity but do not affect their interpretation. Our failure to enforce any provision does not constitute a waiver of our right to enforce that or any other provision.
Customers placing orders for online flower delivery in Gidea Park or its surrounding areas acknowledge and accept these Terms & Conditions as binding. For any queries, clarifications, or concerns, refer to the relevant sections above or contact our customer services via the methods provided on our website.
Thank you for choosing Gidea Park Florist for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gidea Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gidea Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
