Our Fresh Flowers Guarantee, Returns & Complaints
The Gidea Park Fresh Flowers Guarantee
As your trusted local florist in Gidea Park, we are dedicated to delivering the freshest, highest-quality flowers to both homes and businesses throughout the community. We carefully select and arrange our blooms to ensure they arrive in beautiful condition, offering a freshness guarantee on every order. Our team takes pride in providing you with flowers that reflect our commitment to excellence and customer satisfaction.
Damaged-on-Arrival Policy
If your flowers or floral arrangement arrive in a damaged condition, we want to put things right as quickly as possible. Please check your order upon delivery. Should you notice any damages or issues, contact us with details and a photo of the item within 24 hours of receipt. This helps us to swiftly assess the situation and offer a satisfactory solution without delay.
Freshness Window
Every order is covered by our fresh flowers guarantee. Our arrangements are crafted to last a minimum of five days when cared for according to the flower care instructions provided. If your flowers begin to wilt or deteriorate within this freshness window, despite following the care tips, please let us know immediately. The guarantee helps ensure our customers always receive the long-lasting quality they expect from a reputable Gidea Park florist.
Refunds and Replacement Options
Your satisfaction is extremely important to us. In the rare event that your flowers are damaged on arrival or do not meet our freshness guarantee, we offer the following options:
- Replacement: We will deliver a fresh replacement bouquet or arrangement to you at the earliest possible opportunity, at no extra cost.
- Refund: If a replacement is not suitable, we are happy to provide a full or partial refund, depending on the nature of the issue and the products affected.
Please note that any claims regarding damage or lack of freshness should be made within 24 hours for damage, and within the five-day freshness window for quality concerns. We may request photographs to help us resolve your claim promptly and maintain our high standards.
Complaints Process
If you have a complaint about your flowers, our service, or your experience with Gidea Park Florist, we want to hear from you. Your feedback is essential for us to continue serving the Gidea Park community with excellence. Please reach out using our contact form or by visiting our shop in person. We aim to respond to complaints within 48 hours, fully investigate any issues, and keep you informed throughout the process until a resolution is reached.
Why Choose Gidea Park Florist?
Our reputation as the local florist of choice in Gidea Park is built on trust, reliability, and a true passion for beautiful, fresh flowers. We take customer care seriously and strive to ensure every arrangement brings joy and satisfaction. Households and businesses across Gidea Park return to us time and again for fresh blooms and a hassle-free shopping experience. Thank you for choosing us for your floral needs!
